Return & Refund Policy

Return & Refund Policy

  1. Return Eligibility: Our products are eligible for return within a 30 days of timeframe, The return timeframe may vary based on the product and category, and any restrictions on specific products or categories will be clearly stated. In order to initiate a return, customers must contact us and provide us (Email: info@syestemour.com
     Ph: (123) 456-7890) with their order number and the reason for the return.
  2. Return Process: The return process will be simple and straightforward for customers. We will provide clear instructions on how to initiate a return, including any required documentation or information. Customers will be responsible for shipping the returned product back to us if customer returning the product because of “Change of Mind, No More needed” and in other scenario we will bear the return shipping cost and we recommend that they use a tracking number to ensure that the product is returned safely.
  3. Refunds: Customers will have the option to receive a refund in the original form of payment or as store credit. Refunds will be processed as quickly as possible, typically within 7-10 business days of receipt of the returned product. We will provide regular updates to customers on the status of their refund via email.
  4. Restocking Fees: In some cases, a upto 25% restocking fee may apply for returns. Restocking fees may be applied for returns of products that are not in their original condition, change of mind or are returned outside of the specified timeframe.
  5. Damaged or Defective Products: If a product is received damaged or is defective, customers should contact us within 14 days of receipt to initiate a return. We will process a replacement or refund as necessary, and we will cover all shipping costs associated with the return and replacement.
  6. Shipping Costs for Returns: We will clearly state who is responsible for shipping costs for returns, including any conditions or exceptions. In most cases, customers will be responsible for shipping costs for returns, except in cases where the product is damaged or defective.
  7. Final Sale Items: Some items may be final sale and not eligible for return or refund. These items will be clearly stated on our website, and we will not accept returns for these items.Last Updated on 29 Aug, 2025.

Return & Refund Policy

Thank you for shopping with Systemour. We strive to provide high-quality computer parts and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Customers may request a return within 7–14 days of receiving the product. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in its original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase such as an order number or receipt must be provided.
  • The product must not show physical damage, misuse, or signs of installation, unless it arrived defective.
Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

  • Items marked as final sale or clearance
  • Opened software or digital products
  • Customized or special-order products
  • Items that are physically damaged by the customer after delivery
Damaged or Defective Products

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery. We may request photos or additional information to verify the issue. Once verified, we will arrange a replacement, repair, or refund depending on product availability.

Return Shipping

Unless the product is defective or an error occurred on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery of returned items.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed using one of the following methods:

  • Refund to the original payment method
  • Store credit for future purchases
  • Product replacement, if requested and available
Refund Processing Time

Approved refunds are typically processed within 7–14 business days after the returned item has been received and inspected.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account again.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If you still have not received your refund, please contact us for assistance.
Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: info@systemour.com
Address: 12345 loremipsum Lane Ste 123-45678 ipsumland, KY 12345

Disclaimer

This return and refund policy is provided for general guidance to customers. While we strive to process all legitimate requests fairly, submission of a return or refund request does not guarantee approval. Each case is reviewed according to our policy and applicable consumer protection laws.